Uber’s global average wait time for a ride is five minutes, and the company is eager to keep that stat going — both for impatient riders and for drivers who don’t start earning until passengers are in the vehicle.
If you’ve ever requested the shared carpool ride that Uber calls Pool or Express Pool, you’re familiar with the one- to two-minute waiting period during which Uber’s matching algorithm is optimizing across the whole, not just the individual ride request.
That means Uber doesn’t just find the closest ride to you; instead, the ride-hailing company takes into account the most optimized ride for everyone around you.
The system takes in a number of variables, like your location, where the driver is headed, traffic, if it’s a shared ride, and more, to connect drivers and riders with the shortest possible ETA.
When Uber first started as a black car service, and later with its UberX rides, matching was based on the shortest distance between drivers and riders.
How Uber and Lyft matches actually work https://t.co/VcJUCH702z— FutureShift (@futureshift) June 25, 2019