Apple’s iMessage-based Business Chat feature is getting a big expansion today through internet store provider Shopify, which is adding support for the feature through its existing Shopify Ping customer communication app, via Engadget.
Shopify says that Apple Business Chat will be available to all of its 800,000-plus storefronts around the world, noting that some stores (like the Hodinkee Shop and State Bicycle) are already using the feature.
For Shopify-based businesses already using services like Facebook Messenger for communicating with customers, it’s much not much more of a lift to add iMessage support.
Support for the service means that they can add in a new avenue for interacting with people who might not be on Facebook, but who are still potential customers nonetheless.
And for customers, it’s another secure and safe way to get support from brands or have their questions answered about products before they decide to buy.