Also in 2018, RedAwning partnered with Amazon to launch property management tools, enabled by Amazon’s Alexa for Hospitality service, originally aimed at hotels. Vacation rentals have leveraged Alexa in their own properties for similar integrations, too, as have senior living centers.
The company this morning launched a new service, Alexa for Residential, that aims to make it easier for property managers to set up and maintain Alexa-powered smart home experiences in their buildings, like condos or apartment complexes.
More broadly, Amazon has rolled out other services and announced partnerships that could scale Alexa use in homes through B2B deals, as with its 2018 launch of Alexa for Hospitality or its deal with home builders, like Lennar, to integrate devices in their new construction.
At launch, IOTAS, STRATIS, and Sentient Property Services will be among the the first smart home integrators to use the Alexa for Residential service.
Amazon has worked on partnerships in this area before, having teamed up in November 2018 with Zego, now a subsidiary of PayLease, to roll out Alexa smart home devices to 30,000 apartments.
However, when the resident’s lease is up or they move out, the service allows property managers to remotely reset the device to the default settings to be ready for the next resident, without disrupting the device’s existing configurations for smart home management.
There are also independent smart home technology technology platforms aimed at property managers and Alexa skills designed for this space.
Property managers can choose to create custom Alexa skills for each unit, allowing the residents to submit maintenance requests, make amenity reservations, or even pay their rent via Alexa.
Once linked, the residents would then be able to use Alexa’s full range of features, including the ability to listen to music playlists or call friends and family from the Alexa device, for example.
The property manager would have no access to the customer’s personal data, in this case — it would be as if the customer had set up their own Alexa device.
Amazon wants to bring Alexa to property managers.